Operations in Tymshare

Organization

In operation, Tymshare's Data Networks Division was responsible for the development and maintenance of the network and Tymnet was responsible for the administration, provisioning and monitoring of the network. Each company had their own software development staff and a line was drawn to separate what each group could do. Tymshare development engineers wrote all the code which ran in the network, and the Tymnet staff wrote code running on host computers connected to the network. It is for this reason, that many of the Tymnet projects ran on the Digital Equipment Corporation DECSystem-10 computers that Tymshare offered as timesharing hosts for their customers. Tymnet operations formed a strategic alliance with the Tymshare PDP-10 TYMCOM-X operating systems group to assist them in developing new network management tools.

Trouble Tracking

Origins

Trouble reports were initially tracked on pieces of paper. This was until a manager at Tymnet wrote a small FORTRAN IV program to maintain a list of problem reports and track their status in a System 1022 database (a hierarchical database system for TOPS-10 published by Software House[citation needed]). He called the program PAPER after the old manual way of managing trouble tickets. The program grew as features were added to handle customer information, call-back contact information, escalation procedures, and outage statistics.

Company-wide Use

Access to PAPER became critical as more and more functionality was added. It eventually was maintained on two dedicated PDP-10 computers, model KL-1090, accessible via the Tymnet Packet Network as Tymshare hosts 23 and 26. Each computer was the size of 5 refrigerators, and had a string of disks that looked like 18 washing machines. Their power supplies produced +5 volts at 200 amps (non-switching) making them expensive to operate.

Major upgrades

In 1996 the DEC PDP-10s that ran Tymnet's trouble-ticket system were replaced by PDP-10 clones from XKL, Inc. They were accessible via TCP/IP as ticket.tymnet.com and token.tymnet.com, by both TELNET and HTTP. A low-end workstation from Sun was used as a telnet gateway; it accepted logins from the Tymnet network via x.25 to IP translation done by a Cisco router forwarded to "ticket" and/or "token". The XKL TOAD-1 systems ran a modified TOPS-20. The application was ported to a newer version of the Fortran compiler, and still used the 1022 database.

Decommission

In mid to late 1998, Concert produced an inter-company trouble tracking system for use by both MCI and Concert. This was adopted and the TTS PAPER data necessary for ongoing tickets was re-entered on the new system. TTS was kept up for historical information until the end of the year. In January 1999, both XKL servers (ticket and token) were decommissioned. In late 2003 the hardware left onsite in San Jose was accidentally scrapped by the facilities manager during a scheduled cleanup.

Electronic Data Interchange

EDI

Tymshare EDI, MD Payment Systems Company, MCI EDI Department

Tymshare was one of the pioneers in the EDI field. Under McDonnell Douglas, the Payment Systems Company continued that legacy and maintained its own network monitoring and support group. They used Tandem computers connected to a high speed data link using Tymnet as the connection and translation medium. Tymshare developed a bi-sync modem interface (HSA), a translation module to translate between EBCDIC and ASCII (BBXS), and a highly customized x.25 module (XCOM) to interface with the Tandem computers.

Apparently, there was no TCP/IP equivalent service, so to continue use of this service after the shutdown of Tymnet, an ingenious solution was selected. A special version of Tymnet Engine node code which allows nodes and interfaces to communicate with one another and the rest of the network was created. Instead of relying on the supervisor to validate calls, a table of permitted connections was defined per customer to allow an incoming call to be made from the HSA interface to the BBXS interface to the XCOM interface and on to the Tandem computer. In effect, they created a Tymnet Island consisting of a single Tymnet node that accepted calls for a pre-determined list of clients. No supervisor needed.

These islands of Tymnet have not only outlived the parent company, Tymshare, and the operations company, Tymnet, but also the Tymnet Network itself. As of 2008, these Tymnet Island nodes are still running and doing their jobs.

Tymnet - History

Beginnings: Tymshare

Tymshare was founded in 1964 as a time sharing company, selling computer time and software packages for users. It had two SDS/XDS 940 computers; access was via direct dial-up to the computers. In 1968, it purchased Dial Data, another time-sharing service bureau.

In 1968, Ann & Norm Hardy, Bill Frantz, Joe Rinde, and LaRoy Tymes developed the idea of using remote sites with minicomputers to communicate with the mainframes. The minicomputers would serve as the network's nodes, running a program called a "Supervisor" to route data. In November 1971, the first Tymnet Supervisor program became operational. Written in assembly code by LaRoy Tymes for the SDS 940, with architectural design contributions from Norman Hardy, the "Supervisor" was the beginning of the Tymnet network. The Varian 620i was also used for the TYMNET nodes. During those first years, Tymshare and its direct customers were the network's only users.

It soon became apparent that the SDS 940 could not keep up with the rapid growth of the network. In 1972, Joseph Rinde joined the Tymnet group and began porting the Supervisor code to the 32-bit Interdata 7/32, as the 8/32 was not yet ready. In 1973, the 8/32 became available, but the performance was disappointing and a crash-effort was made to develop a machine that could run Rinde's Supervisor.

In 1974, a second, more efficient version of the Supervisor software became operational. The new Tymnet "Engine" software was used on both the Supervisor machines and on the nodes.

After the migration to Interdata, they started developing Tymnet on PDP-10. Tymshare sold the Tymnet network software to TRW, who created their own private network, TRWNET.

Tymes and Rinde then developed Tymnet II. Tymnet II ran in parallel with the original network, which continued to run on the Varian machines until it was phased out over a period of several years. Tymnet II's different method of constructing virtual circuits allowed for much better scalability.

Tymnet, Inc. spun off

In about 1979, Tymnet Inc. was spun off from Tymshare Inc. to continue administration and operation of the network. The network continued to grow, and customers who owned their own host computers and wanted access to them from remote sites became interested in connecting their computers to the network. This led to the foundation of Tymnet as a wholly owned subsidiary of Tymshare to run a public network as a common carrier within the United States. This allowed users to connect their host computers and terminals to the network, and use the computers from remote sites or sell time on their computers to other users of the network, with Tymnet charging them for the use of the network.