Organization
In operation, Tymshare's Data Networks Division was responsible for the development and maintenance of the network and Tymnet was responsible for the administration, provisioning and monitoring of the network. Each company had their own software development staff and a line was drawn to separate what each group could do. Tymshare development engineers wrote all the code which ran in the network, and the Tymnet staff wrote code running on host computers connected to the network. It is for this reason, that many of the Tymnet projects ran on the Digital Equipment Corporation DECSystem-10 computers that Tymshare offered as timesharing hosts for their customers. Tymnet operations formed a strategic alliance with the Tymshare PDP-10 TYMCOM-X operating systems group to assist them in developing new network management tools.
Trouble Tracking
Origins
Trouble reports were initially tracked on pieces of paper. This was until a manager at Tymnet wrote a small FORTRAN IV program to maintain a list of problem reports and track their status in a System 1022 database (a hierarchical database system for TOPS-10 published by Software House[citation needed]). He called the program PAPER after the old manual way of managing trouble tickets. The program grew as features were added to handle customer information, call-back contact information, escalation procedures, and outage statistics.
Company-wide Use
Access to PAPER became critical as more and more functionality was added. It eventually was maintained on two dedicated PDP-10 computers, model KL-1090, accessible via the Tymnet Packet Network as Tymshare hosts 23 and 26. Each computer was the size of 5 refrigerators, and had a string of disks that looked like 18 washing machines. Their power supplies produced +5 volts at 200 amps (non-switching) making them expensive to operate.
Major upgrades
In 1996 the DEC PDP-10s that ran Tymnet's trouble-ticket system were replaced by PDP-10 clones from XKL, Inc. They were accessible via TCP/IP as ticket.tymnet.com and token.tymnet.com, by both TELNET and HTTP. A low-end workstation from Sun was used as a telnet gateway; it accepted logins from the Tymnet network via x.25 to IP translation done by a Cisco router forwarded to "ticket" and/or "token". The XKL TOAD-1 systems ran a modified TOPS-20. The application was ported to a newer version of the Fortran compiler, and still used the 1022 database.
Decommission
In mid to late 1998, Concert produced an inter-company trouble tracking system for use by both MCI and Concert. This was adopted and the TTS PAPER data necessary for ongoing tickets was re-entered on the new system. TTS was kept up for historical information until the end of the year. In January 1999, both XKL servers (ticket and token) were decommissioned. In late 2003 the hardware left onsite in San Jose was accidentally scrapped by the facilities manager during a scheduled cleanup.
In operation, Tymshare's Data Networks Division was responsible for the development and maintenance of the network and Tymnet was responsible for the administration, provisioning and monitoring of the network. Each company had their own software development staff and a line was drawn to separate what each group could do. Tymshare development engineers wrote all the code which ran in the network, and the Tymnet staff wrote code running on host computers connected to the network. It is for this reason, that many of the Tymnet projects ran on the Digital Equipment Corporation DECSystem-10 computers that Tymshare offered as timesharing hosts for their customers. Tymnet operations formed a strategic alliance with the Tymshare PDP-10 TYMCOM-X operating systems group to assist them in developing new network management tools.
Trouble Tracking
Origins
Trouble reports were initially tracked on pieces of paper. This was until a manager at Tymnet wrote a small FORTRAN IV program to maintain a list of problem reports and track their status in a System 1022 database (a hierarchical database system for TOPS-10 published by Software House[citation needed]). He called the program PAPER after the old manual way of managing trouble tickets. The program grew as features were added to handle customer information, call-back contact information, escalation procedures, and outage statistics.
Company-wide Use
Access to PAPER became critical as more and more functionality was added. It eventually was maintained on two dedicated PDP-10 computers, model KL-1090, accessible via the Tymnet Packet Network as Tymshare hosts 23 and 26. Each computer was the size of 5 refrigerators, and had a string of disks that looked like 18 washing machines. Their power supplies produced +5 volts at 200 amps (non-switching) making them expensive to operate.
Major upgrades
In 1996 the DEC PDP-10s that ran Tymnet's trouble-ticket system were replaced by PDP-10 clones from XKL, Inc. They were accessible via TCP/IP as ticket.tymnet.com and token.tymnet.com, by both TELNET and HTTP. A low-end workstation from Sun was used as a telnet gateway; it accepted logins from the Tymnet network via x.25 to IP translation done by a Cisco router forwarded to "ticket" and/or "token". The XKL TOAD-1 systems ran a modified TOPS-20. The application was ported to a newer version of the Fortran compiler, and still used the 1022 database.
Decommission
In mid to late 1998, Concert produced an inter-company trouble tracking system for use by both MCI and Concert. This was adopted and the TTS PAPER data necessary for ongoing tickets was re-entered on the new system. TTS was kept up for historical information until the end of the year. In January 1999, both XKL servers (ticket and token) were decommissioned. In late 2003 the hardware left onsite in San Jose was accidentally scrapped by the facilities manager during a scheduled cleanup.
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